Privacy policy
Last updated: 22/07/2026
SZN Footwear ("SZN", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit sznfootwear.com or make a purchase from us.
1. Information we collect
We may collect the following types of personal information:
- Contact details: name, email address, phone number, shipping address, and billing address
- Order information: purchase history and payment details processed securely by our payment providers
- Account information: information supplied when you create an account or sign up to our newsletter
- Technical information: IP address, browser type, device information, and browsing behaviour collected through cookies and tracking technologies
- Marketing preferences: your interactions with our emails and communications
2. How we collect information
We collect personal information when you:
- Browse our website
- Create an account
- Make a purchase
- Sign up to our newsletter or waitlist
- Contact us by email or through social media
- Interact with our marketing communications
3. How we use your information
We use your personal information to:
- Process and fulfil your orders, including shipping and customer service
- Communicate with you about your order, account, or enquiries
- Send marketing communications where you have opted in
- Improve our website, products, and customer experience
- Comply with legal obligations
- Detect and prevent fraud
4. Third-party service providers
We use trusted third-party platforms to operate our business, including:
- Shopify: our e-commerce platform, which processes and stores order and customer data to enable purchases
- Klaviyo: our email marketing platform, used to send newsletters and promotional communications to people who opt in
- TikTok Pixel and Meta Pixel: tracking technologies used to measure advertising performance and deliver relevant advertising on TikTok, Instagram, and Facebook. These tools may collect information about your browsing behaviour on our website.
These providers maintain their own privacy policies governing how they handle personal information.
5. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and support advertising and analytics tools such as TikTok Pixel and Meta Pixel. You can control or disable cookies through your browser settings, although doing so may affect website functionality.
6. Data storage and security
Your personal information is stored securely using industry-standard measures through our service providers, including Shopify's secure servers. Although we take reasonable steps to protect your data, no method of transmission or storage is completely secure.
7. Data sharing
We do not sell your personal information. We only share it with:
- Service providers required to operate our business, including Shopify, Klaviyo, shipping carriers, and payment processors
- Legal authorities where disclosure is required by law
8. International customers
If you are located outside Australia, your personal information may be processed and stored in countries outside your own, including countries in which our service providers operate servers. By using our website, you consent to this transfer.
9. Your rights
You may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal and business requirements
- Opt out of marketing communications through the unsubscribe link in our emails
To exercise these rights, contact hello@sznfootwear.com.
10. Children's privacy
Our website and services are not intended for children under 16. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised last-updated date.
12. Contact us
Email: hello@sznfootwear.com
ABN: 80 220 062 307